Client Service & FAQ
What types of Goods do you offer?
We specialize in women bags, including leather bags and handmade beads and crystal bags, and women accessories .
Our collections at YORENZO celebrate diversity, artistry, and refined style. From the quiet sophistication of sleek leather designs to the captivating sparkle of hand-beaded crystal bags and glass-bead accessories, each creation is thoughtfully crafted to complement your individuality and elevate every occasion.
How long does delivery take?
We deliver products within 2 to 3 days, ensuring you receive your order promptly.
Shipping costs range from 25 to 35 DH, depending on your location.
Yes, we warmly welcome bespoke requests exclusively for our RADIANCE Collection—our signature handcrafted beaded bags. We can craft a tailored piece to match your personal taste while maintaining our highest standards of quality and luxury.
Please note that a 50% deposit is required in advance to initiate custom orders.
Feel free to contact us for more details and to bring your vision to life.
Who handles the delivery?
We work with professional shipping companies to guarantee fast and reliable delivery.
What is your payment method?
We operate on a cash-on-delivery (COD) basis for your convenience.
What is your return policy?
- If the product is not as described, it can be returned free of charge.
- For returns without a specific reason, the product must be in its original condition, and a fee of 20% to 30% of the product's value will apply.
How do I start a return?
To initiate a return, call us at +212699443945
Do I need to make any payment upfront?
No, payment is made only upon delivery.
How do I contact customer support?
For inquiries, call us at 212699443945.
Thank you for shopping with Vonavoy! We’re committed to providing you with exceptional service and quality products.